MedicAlert is more than just medical IDs; it manages one of Canada's largest Personal Health Record databases. Serving as the crucial link between first responders and individuals with health conditions, MedicAlert ensures that essential medical information is accessible wherever and whenever it's needed. They play a pivotal role in modern healthcare, supporting everyone from children with complex conditions to seniors living with dementia or Alzheimer's disease.
MedicAlert was facing significant technical challenges with the efficiency of their account updates from financial transactions. Seeking to enhance their systems and better serve their subscribers and emergency contacts, MedicAlert partnered with RevPartners.
RevPartners conducted an expert analysis of MedicAlert's platform, identifying inefficiencies and errors within their AWS Lambda functions and API calls. Through targeted code optimization and innovative enhancements to HubSpot CMS functionality, RevPartners reduced daily API calls to approximately 6,000 (from 12,000), cut the error rate from 30% to under 1%, and enhanced user accessibility through secure, user-friendly portals.